Shipping Policy

This policy outlines everything you need to know about how we process and deliver your orders, including available methods, costs, and estimated delivery times. We currently ship to Canada, the United States, and Australia, offering two convenient shipping options: Standard and Express.

A. Shipping Methods and Costs

We offer two shipping methods to meet your needs, with all fees listed in U.S. Dollars (USD).

1. Standard

  • Processing Time: 4-5 business days (Mon-Sat)
  • Transit Time: 12-15 business days (Mon-Sat)
  • Cost: $6.49 (fixed rate)
  • Details: Perfect for those who prefer a budget-friendly option.

2. Express

  • Processing Time: 2-3 business days (Mon-Sat)
  • Transit Time: 7-9 business days (Mon-Sat)
  • Cost: $12.49 (fixed rate)
  • Details: Ideal for customers who want their order sooner, Express offers faster processing and delivery.

B. Total Delivery Time

  • Standard: Expect your order to arrive in 16-20 business days (4-5 days processing + 12-15 days transit).
  • Express: Expect your order to arrive in 9-12 business days (2-3 days processing + 7-9 days transit).

Note: Delivery times are estimates and may vary due to factors like customs clearance, weather, or carrier delays, especially for international shipments.

C. Order Cut-Off Time

The cut-off time for order processing is 2:00 PM Eastern Time. Orders placed after this time will begin processing on the next business day.

D. Shipping Destinations

We proudly ship to the following countries:

  • United States
  • Canada
  • Australia

At this time, we do not ship to other countries, but we're working to expand our reach. If you're outside these regions, feel free to contact us to discuss future availability.

E. Shipping Issues and Support

We strive to ensure every order arrives on time and in perfect condition. If you encounter any issues, here's how we can help:

  • Delayed Shipments: If your order hasn't arrived within the estimated delivery window, contact us with your order number, and we'll investigate with our shipping partners.
  • Incorrect Address: Please double-check your shipping address at checkout. Mamtom is not responsible for delays or lost packages due to incorrect address information provided by the customer.

F. Contact Us

If you have any questions, please contact our team:

  • Email: contact@mamtom.shop
  • Address: 1220 SW 90th Terrace, Gainesville, FL 32607, United States
  • Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM Eastern Time